Return policy
Options if a project or delivery does not fit
This policy outlines how returns, adjustments, and corrections are handled for deliveries connected to magnetic kitchen organizers.
Return conditions
Information about returns depends on the specific agreement for your project or order. Details such as time frames and condition of items are communicated with each offer or confirmation.
Process overview
If you believe a delivery does not match expectations, please reach out via the contact form with your order reference and a short description. You will receive instructions on the next steps.
Costs and refunds
Which costs are covered depends on the reason for the return and the respective legal framework in Germany. Any applicable refund or replacement will be described transparently during communication.
Contact for return questions
For all questions related to returns or adjustments, please use the contact page so that your inquiry can be matched with your original request.
Preparing a return request
Before you write, it is helpful to collect order references, short notes on what does not fit, and optional photos of the installed or unpacked items.
This information shortens the path to a clear next step, whether that is an adjustment, replacement, or another solution that suits your kitchen wall.
